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miércoles, 14 de marzo de 2012

Hawaiian Airlines... What a mess (Que desastre)

Experience:

Flying from the States to Hawaii we were able to bring with us a carry on luggage, and check in one bag. The cost of the checked in bag was $25. We got to Hawaii and spent a few days at the island of O'ahu. (I'll talk about it in a future post). Then we decided to fly from O'ahu to Maui. We got ahead on time to the airport and went to check in our only bag. None of the machines for auto-checking were working. We were directed by some security men to a crowded area where a few machines were working. We did the automatic checking and paid for the only bag we planned to check in. This time the price was $17. Once you've apparently everything ready someone from Hawaiian Airlines needs to check your ID's. That's the moment of truth. They check the weight of your carry on luggage. The measures of the carry on bag were correct, typical carry on size, but we had some overweight. Our second carry on bag was almost empty, but we were told to pay for the bag we were planning to bring with us on the plane or... Empty the almost 3 pounds extra that we were carrying and weight the bag again in front of the airline representative. (If you don't do that then they don't put the tag on your paid and weighed bag or give your ID's back). We were carrying the same weight that we carried from the States. It was not about the money... It was not that expensive, but why pay now when we didn't have to pay before? Well, we were kind of irritated because... Do you know what? Once you remove the excess weight and the airline representative checks the weight, you put the stuff you removed back in the bag and go through security and get in the plane without a problem. It is so weird... So... You see yourself at the airport emptying your bag, irritated with everyone around you because you didn't expect any of these things happening and everybody is seeing your underwear, your shoes, whatever you have in your bag... Does someone understand this kind of procedure? I don't.
I must say that after we went through this I went to another representative o Hawaiian Airlines, called Ruth, to ask for a designe scarf that I lost on the plane 4 days ago when flying from the States. She was very friendly and did everything possible to find it. After waiting for a while... She came back with a hanger full of scarfs. It is amazing how many things people loose in an airplane, like I did, and don't come back to see if they were found. My scarf was there! She took the time to look for it and I am thankful for
Mahalo!

Experiencia:

Brevemente os contaré la ridiculez de una situación que vivimos en el Aeropuerto de O'ahu, en Hawaii. Cuando salimos de USA hacia Hawaii pagamos la maleta que facturamos, $25. Nos permitían llevar con nosotros otra maleta, las típicas que llaman "carry on".
A la hora de salir del aeropuerto de O'ahu, nos encontramos con un montón de mostradores vacíos y maquinas de facturación que no funcionaban. Los hombres de Seguridad nos mandaron a una sección llena de gente, donde por fin una de las maquinas funcionaba. Seguimos los pasos y facturamos solo una maleta. En esta ocasión el precio era de 17 $. Antes de que se impriman tus tarjetas de embarque, tienes que esperar a que un representante de la Aerolínea compruebe tu identificación y te ponga la etiqueta en la maleta que vas a facturar. Eso hicimos, pero nos pidió pesar la bolsa que llevábamos extra, que tenía exactamente el mismo peso que cuando salimos de USA. Nos pidió que sacáramos el exceso de equipaje, que eran unas 3 libras, menos de 2 kilos y que volviéramos a pesar la maleta o que pagáramos por otra maleta facturada. No es que fuera muy costoso pero por que pagar ahora cuando al salir de USA, que Hawaii también es USA, teníamos que pagar?
Ahora en medio de todo el mundo, irritados, a sacar cosas de la maleta, lo peor de todo... para tener que meterla de nuevo en la misma maleta. Vaya, que el procedimiento fue sacar, pesar enfrente de la mujer representante de Hawaiian Airlines y luego volver a meter todo igual. No tiene ningún sentido. Que desastre!
Algo positivo que he de contar es que ya después de pasar seguridad, pregunté a una muchacha llamada Ruth por una estola de diseñador, que perdí el día en que llegamos en el avión y se desvivió por buscarla. Fue amable y educada y aunque tuve que esperar un rato, la encontró! Estoy muy agradecida de que al final alguien fuera amable y positivo. Mahalo!
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